FAQ

Where are you located?

LuxyVIP is proud to be based in Houston, Texas.

Which payment methods do you accept?

We accept the following payment methods:
– Visa, MasterCard, American Express, Discover
– Paypal
– ApplePay

How long does it take to receive my order?

We do our best to ensure timely delivery of all orders. All packages are shipped the same business day if received by 1:00 PM Central Time. We’re located in Houston, TX. You can expect to receive your order within 2-5 business days, depending on your location.

I’ve returned my product, when will I receive my refund?

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take 48 hours to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account, depending on your financial institution.

What is your return policy?

At LuxyVIP, we believe in making returns effortless and hassle free. If you are not completely satisfied with your order, for any reason, you may return it for a full refund within 30 days. For customers in the United States, a prepaid return shipping label will be provided at no charge (Free shipping & returns).

Are you products authentic?

All products sold on LuxyVIP.com are guaranteed to be authentic or triple your money back. Our goal is to provide the best service with the best possible pricing. We source our products in bulk directly from the brand so we can pass on the savings to you.