FAQ’s – Frequently asked questions

There is typically a 2-3 business day turnaround on all orders and can increase to 3-7 business days depending on workload. Shipping is not included in this estimate.

Feel free to contact us at 888-327-4137 M-F 10am-6pm or by email at quotes@fbprints.com.

We are located at 8670 W. 9 Mile Rd. Oak Park, MI 48237.
We do not recommend website images because images from websites are low resolution and will not print clearly. In addition, copyright laws protect most internet images therefore unauthorized use may lead to legal procedures.
Scanning images from printed material will make a dotted pattern on your image, making the image less clear.
We prefer images with a resolution of 300 dpi.
We accept the following file formats with a max upload of 80MB: JPG, PNG, PSD, AI, EPS, PDF, TIF, PSB. If you have an image file that is not accepted in the upload field of the product page, you can email it to artwork@fbprints.com.
Our shipping options are UPS, USPS, Fed Ex and Pick up. The cost of your shipment depends upon both your location and the weight of the items being shipped. Local store pickup is free.
In the event that you cancel an order before production begins, the Customer will be eligible for a refund in the form of in-store credit, which will remain valid for 30 days before expiring. In some cases where no work has been done or no print file has been added to your order we will process a refund back to the payment method used. We will charge a 18% processing fee on all cash back orders
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